CAREFUL

How to View and Manage Your Patients

Introduction

The My Patients page displays all patients for whom you are responsible or have team involvement. This is your central hub for monitoring patient status, viewing clinical summaries, managing actions, and handing over care to colleagues.

Before You Start
  • You must be logged in as an organisational user (Administrator, Team Owner, or Clinical User)
  • System users cannot access this page
  • You will only see patients where you have responsibility or belong to a shared team
Steps
Accessing Your Patient List
  1. From the sidebar, click My Patients
  2. The patient list loads, showing all your patients sorted alphabetically by surname
  3. By default, the view displays active patients (50 per page)
Searching for a Specific Patient
  1. Click into the search box at the top of the page
  2. Type the patient's first or last name (the placeholder text guides: "type the patient's first or last name ...")
  3. Results filter in real-time as you type
  4. Clear the search box to view all patients again
Filtering the Patient List
  1. Click the Filter icon button (right side of the top bar)
  2. To show clinical summaries:
    • Tick the Show clinical summaries checkbox
    • Expanded rows will now display diagnosis text
  3. To filter by patient status:
    • Click the Patient status dropdown
    • Select from Active Patients, No status, or your organisation's custom statuses
    • The table refreshes to show only matching patients
Sorting the Patient List
  1. Click any column header to sort:
    • Name (sorts by surname)
    • Status (sorts by patient status)
    • Location (sorts by current location)
  2. Click again to reverse the sort order (ascending/descending)
  3. An arrow indicator shows the active sort direction
Viewing Patient Details in Expanded Rows
  1. Click the expand icon (chevron) on the left of any patient row
  2. The row expands to show:
    • Clinical summary section (if enabled in filters): displays the diagnosis or "No current clinical summary."
    • Actions section: lists all actions for this patient with status badges (Closed, Soon, Overdue, Open)
Completing Actions Quickly
  1. In an expanded patient row, find the action you want to complete
  2. Click the checkmark icon next to the action
  3. The button shows a green confirmation state
  4. Click again to confirm completion
  5. The action status updates to "Closed" and the action count decrements
Creating a New Action
  1. In an expanded patient row, find the Create a new action input field
  2. Type the action description
  3. Click the Create button
  4. The new action appears in the action list and the action count increments
Navigating to a Patient's Full Profile
  1. Click anywhere on a patient row (avoid the expand icon or action buttons)
  2. The system navigates to the patient's full profile page
  3. You'll see tabs for Profile, Actions, Notes, and Log
Handing Over All Your Patients

When to use this: Going off duty, end of shift, or transferring all patients to a colleague.

  1. Click the kebab menu (⋮) in the top right of the page
  2. Select Handover all patients from the dropdown
  3. In the dialog, type the name of the user you want to hand over to
  4. Select the target user from the autocomplete results
  5. The system performs an automatic validation check:
    • Green (OK): All patients can be handed over — Submit button is enabled
    • Yellow (Warning): Some patients have warnings but you can still proceed
    • Red (Error): Cannot hand over — you must resolve blocking issues first
  6. Review the list of patients and any warnings or errors shown in the table
  7. Click Submit to send the handover request (or Cancel to abort)
  8. The system sends a notification to the target user
  9. Your patients remain in your list until the target user accepts the handover
  10. Track sent handovers in the Handovers page (accessible from the sidebar)
Understanding What You See
Patient Table Columns

The patient list displays seven columns:

  1. Icon column (no header): Gender icon, age badge, overdue action count
  2. Name: First name, surname (bold), gender, date of birth, Medical Record #, NHS Number, location tag, risk flag
  3. Status: Colour-coded status badge, status update time, "updated by" information
  4. Actions: Total count of patient actions
  5. Location: Current patient location (hidden on mobile)
  6. Source: Referral source (hidden on mobile)
  7. Tags (no header): Blue "My Patient" badge when you are responsible (hidden on mobile)
Status Badges and Indicators
  • Status badges: Colour-coded based on your organisation's configured statuses (e.g., Active, Admitted, Discharged)
  • Location badge: Shows the patient's current ward or location
  • "My Patient" tag: Blue badge indicating you are the responsible clinician
  • Overdue action count: Red circular badge showing the number of overdue actions
  • Risk flag icon: Red flag icon when a patient has a risk factor assigned (see risk flag colours)
  • Age badge: Displays patient age (e.g., "45y")
Action Status Badges

Actions are colour-coded by status:

  • Closed: Action completed (grey)
  • Soon: Due soon (yellow/amber)
  • Overdue: Past due date (red)
  • Open: Active but not yet due (blue/green)
Tips
  • Filters and sort persist: Your selected filters, sort order, and search query are saved to browser session storage and will remain active when you refresh the page or navigate away and back
  • Quick completion for simple actions: Use the checkmark button in expanded rows for fast action completion without opening the full action page
  • Pagination: If you have more than 50 patients, use the pagination controls at the bottom of the table to navigate between pages
  • "My Patient" tag helps identify responsibility: Look for the blue "My Patient" badge to quickly see which patients you're responsible for
  • Clinical summaries are optional: Only enable "Show clinical summaries" when you need to see diagnosis information — it keeps the table cleaner otherwise
  • Handover validation protects patient safety: The preflight check ensures handovers are safe by validating team membership and blocking conflicting handovers
  • Real-time search: The 300ms debounce means results appear almost instantly as you type, making patient searches very fast
  • Check the Handovers page: After sending a handover, visit the Handovers page from the sidebar to track sent requests and accept received ones
Common Issues

No patients appear in the list:

  • Check your selected status filter — you may have filtered to a status with no patients
  • Clear the search box if you've entered a search term
  • Ensure you have responsibility for patients or belong to teams with patients

Cannot hand over all patients:

  • The target user must be an active member of your organisation
  • The target user must belong to all required teams (for team-specific patients)
  • There may be existing pending handovers that must be resolved first
  • Read the error messages in the handover dialog for specific blocking reasons

Action quick-complete button doesn't work:

  • You must click twice — once to show confirmation, once to confirm
  • Ensure you have permission to complete the action (assigned or team member)
  • If it fails, try opening the full action page instead

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