How to Accept a Handover

When a colleague hands over responsibility for their patients to you, you'll receive a handover request. Accepting a handover transfers patient responsibility and reassigns any associated actions to you. This is commonly used during shift changes or when a colleague goes off duty.

No special permissions required. Any organisational user (Administrator, Team Owner, or Clinical User) can accept handover requests sent to them.

Note: You can only receive handover requests when you are set to "on duty" status.

1. From the sidebar, click Handovers. A badge on this link shows how many pending handover requests you have.

2. The Handovers page opens. You'll see two tabs: Received and Sent. The Received tab displays handover requests sent to you.

3. Review the handover request. The table shows:

   • The patient(s) being handed over
   • The name of the colleague handing over (in the From user column)
   • Accept and Reject buttons

4. Click the green Accept button next to the handover you want to accept.

5. The button text changes to Click to confirm. You have 3 seconds to confirm your choice.

6. Click the button again within 3 seconds to confirm.

7. The handover is accepted immediately:

   • The handover disappears from your Received tab
   • Patient responsibility is transferred to you
   • Any actions associated with those patients are reassigned to you
   • The sidebar badge count updates automatically
   • Your colleague receives a notification that you've accepted their handover request (if they're on duty)

If you change your mind, wait 3 seconds without clicking again and the button will reset to Accept.

• Two-click confirmation prevents accidents – The confirmation step ensures you don't accidentally accept a handover with a single misclick.

• No success message appears – When acceptance is successful, the handover simply disappears from the list. This indicates the transfer completed successfully.

• Both buttons are disabled during processing – While the system processes your acceptance, both the Accept and Reject buttons are temporarily disabled to prevent duplicate submissions.

• Check the Sent tab – If you've sent handover requests to colleagues, you can monitor them in the Sent tab. You'll see when they're accepted or rejected.

• Alternative: Reject a handover – If you can't accept responsibility for the patients, click the red Reject button instead. You'll see a confirmation message "Click again to reject" and must click again within 3 seconds to confirm.