How to Re-enable a Disabled User

If a user's access to CAREFUL has been disabled, organisation administrators can restore their access using the re-enable feature. This immediately grants the user access to the system again and notifies them that their account has been restored.

• You must be an Organisation Administrator to re-enable users
• You cannot re-enable your own account if it has been disabled
• The user must already exist in your organisation (this feature restores access to existing disabled users)

1. From the sidebar, click My Organization
2. Click the Members tab
3. Enable the Show Disabled Users checkbox at the top of the members list
4. Disabled users now appear in the table with the status Account Disabled displayed beneath their name and role
5. Locate the user you wish to re-enable in the members list
6. Click the action menu (three dots) on the right side of that user's row
7. Click Enable user

The user is immediately re-enabled. The action executes without a confirmation dialog.

When you re-enable a user:

• The user's account status changes from disabled to active
• The Account Disabled label disappears from their member profile
• The user receives a push notification: "Your access to CAREFUL has been enabled"
• If your organisation uses team chat, the user is automatically re-activated in the chat system and added back to their team chat rooms
• An audit log entry is created recording the re-enablement

The user can now log in and access CAREFUL normally. If you un-tick the Show Disabled Users checkbox, re-enabled users will disappear from the disabled users view and appear in the standard members list.

• Unlike disabling a user (which shows a confirmation dialog), re-enabling happens immediately when you click Enable user -- there is no confirmation prompt
• If you need to see all members (both active and disabled) at once, keep the Show Disabled Users checkbox enabled
• Check the Log tab in My Organization to review the audit trail of when users were disabled and re-enabled
• Re-enabling a user does not automatically notify their team members -- you may want to inform the team separately that the colleague is back