How to Remove a Member from a Team

Team owners and administrators can remove members from teams when they no longer need access to that team's patients or when reorganising team structure. When a member is removed, they immediately lose access to the team's patients and will no longer receive team notifications.

Required permissions: You must be either:

• A Team Owner for the team, OR
• An Organisation Administrator

Note: You cannot remove yourself from a team unless you are both an Organisation Administrator AND a Team Owner for that team.

1. From the sidebar, click Teams to expand the teams list, then select the team you want to manage.

2. Click the Members tab to view all team members.

3. Locate the member you want to remove in the members table.

4. Click the kebab menu (⋮) at the end of their row.

5. Select Remove from team from the dropdown menu.

6. A confirmation dialogue appears with the title "Confirm Removal of Team member [Name] from Team [Team Name]" and asks: "Are you sure you want to remove [Name] from [Team Name]?"

7. Click Confirm (red button) to proceed with the removal, or click Cancel to abort.

8. The dialogue title changes to "Removing Team Member" whilst processing.

9. Once complete, the dialogue closes automatically and the members list refreshes to show the updated team membership.

• The removed member immediately loses access to all patients in that team
• Team owners who are currently on duty receive a notification: "user has been removed from team"
• The removed member receives a notification: "has removed you from team"
• If team chat is enabled, the member is removed from the team chat room
• The member can still access other teams they belong to

Conflict error (409): If you receive a conflict error, the member may have active patients assigned to them or other pending responsibilities. Ensure they have handed over all patients before removing them from the team.

Permission denied (403): This means you don't have the required permissions. Only Team Owners and Organisation Administrators can remove team members.

• Before removing a member, check if they have any patients assigned to them in the Patients tab. Consider asking them to hand over their patients first to ensure continuity of care.
• If you need to temporarily restrict a member's access, consider using the "Set to OFF duty" option instead (available in My Organisation → Members tab) rather than removing them from the team.
• Removing a member from a team does not delete their user account or remove them from other teams they may belong to.