How to get access to CAREFUL for the first time

Introduction

First-time access to CAREFUL is granted through an SMS invitation sent by your organization administrator or team owner. This secure process ensures only authorized healthcare professionals can access patient data.

Before You Start

No special permissions are required. You simply need:

• A mobile phone capable of receiving SMS messages
• An invitation sent by an organization administrator or team owner
• 10 minutes to complete the account setup process

Steps

1. Receive your SMS invitation
   You will receive an SMS message from CAREFUL containing a unique invitation link. This link is personalized to you and expires after 15 minutes for security reasons.

2. Click the invitation link
   Tap or click the link in your SMS. This will open the CAREFUL account creation page in your web browser.

3. Wait for link validation
   CAREFUL will automatically verify your invitation link. A loading spinner will appear briefly while this happens.

4. Create your password
   Once the link is validated, you'll see the "Create account" page. Enter your desired password in the Password field, then enter it again in the Confirm password field.

   Your password must be at least 10 characters long and cannot be easily guessable or previously exposed in a data breach. CAREFUL tests all passwords against a database of over 1 billion compromised passwords to keep your account secure.

5. Read the legal warnings
   Two important warnings appear on the page:

   • WARNING 1: Reminds you of your legal responsibility to maintain patient confidentiality when using CAREFUL to store patient identifiable data (PID)
   • WARNING 2: Informs you that all your activity in CAREFUL is automatically logged and may be audited

   Review the Careful End User Licence Agreement by clicking the link provided.

6. Accept the terms
   Check the box labeled "I agree to the terms of use and acknowledge these warnings" to confirm you understand your responsibilities.

7. Create your account
   Click the Create account button to complete registration. The button will only be enabled once you've entered matching passwords and accepted the terms.

8. Success confirmation
   You'll see a "Sign up Successful!" message with information about downloading the CAREFUL mobile app for iOS or Android. The page will automatically redirect you to the login screen after 10 seconds, or you can click "Click here to Login" to proceed immediately.

9. Log in to CAREFUL
   On the login page, enter your email address or phone number in the Email / Mobile number field, then enter your password in the Password field. Click the Sign In button to access CAREFUL.

10. Complete the welcome tour (optional)
    When you first log in, CAREFUL will offer a guided tour of the platform's key features. You can choose Next to proceed through the 10-step tour, or select Remind me later to skip it and explore on your own.

Tips

• Act quickly: Invitation links expire after 15 minutes. If your link expires, you'll see an "Expired link" message with a button to request a new invitation.

• Resend if needed: If you don't receive an SMS invitation within a few minutes, ask the person who invited you to resend it. They may need to verify they have the correct phone number for you.

• Use a strong password: While CAREFUL requires at least 10 characters, longer passwords with a mix of letters, numbers, and symbols are more secure. Avoid using personal information or common words.

• Download the mobile app: For the best experience, especially if you work on the go, download the CAREFUL mobile app from the App Store (iOS) or Google Play (Android). You'll receive push notifications for urgent updates when you're on duty.

• Mobile region selection: If you're accessing CAREFUL on a mobile device, you may need to select your region before logging in to ensure you connect to the correct server.

Related Features

• Forgotten password: If you forget your password after account creation, use the "Forgotten your password?" link on the login page
• Welcome tour: Learn about the guided tour that introduces you to CAREFUL's key features on your first login
• Setting yourself on duty: Understand how to manage your on-duty/off-duty status to control when you receive notifications