Frequently Asked Questions

What is CAREFUL?

A clinical coordination platform that turns clinical decisions into tracked actions with named owners. It replaces WhatsApp, bleeps, spreadsheets and paper handover sheets with one secure, shared plan — across teams and organisations.

How is CAREFUL different from a messaging app?

Messaging apps deliver messages. CAREFUL creates actions. A message can become a tracked task in two clicks — assigned to a person, visible to the team, transferred at handover. Messaging is useful. Coordination is better. Full comparison →

How is CAREFUL different from ambient AI scribes?

Most ambient tools stop at the note. CAREFUL generates structured notes AND suggested actions from the same consultation recording. Documentation plus coordination in one step. Full comparison →

Does CAREFUL replace our EPR?

No. Your EPR is the clinical record. CAREFUL fills the coordination gap — the actions, referrals and handovers that EPRs were not designed to manage. CAREFUL integrates with your EPR via FHIR and HL7. Full comparison →

Where is patient data stored?

Microsoft Azure, in appropriate zones for data sovereignty. No patient data leaves the UK.

What compliance standards does CAREFUL meet?

DCB0129 (active, with named Clinical Safety Officer), Cyber Essentials Plus (verify), NHS DSPT (verify), ICO registered (verify ZA249706). All current. Full details →

Is there a mobile app?

Yes. Native iOS and Android apps with full functional parity to the web application. Push notifications for on-duty staff. Off-duty clinicians are not disturbed. BYOD compatible.

Can clinicians in different organisations use CAREFUL together?

Yes. CAREFUL works across organisational boundaries. Teams from hospitals, GP practices, care homes and community providers can share patient records and action plans. This is proven at scale in Australia across five organisations. Evidence →

How long does implementation take?

A typical multi-site NHS trust can be live within 8 weeks. CAREFUL provides senior on-site support throughout implementation, with clinical champions at department and team level driving adoption.

How does CAREFUL integrate with PAS?

Via Mirth Connect using HL7v2 ADT messages over secure VPN. Patient demographics flow in automatically — patients appear in the correct team on admission and are removed on discharge. No manual list maintenance. Integration details →

What about existing referral workflows?

CAREFUL replaces paper and phone-based referrals with structured digital referrals. Each referral has a conversation thread, accept/reject workflow, push notifications and full audit trail. Referral time at Withybush dropped from 22.5 minutes to under 1 minute. Evidence →

Is there evidence that CAREFUL works?

Yes. Outcomes are documented by independent clinical users and presented at peer-review forums — not vendor marketing. Key results include 30–60 minutes saved per doctor per shift, 50% reduction in ED wait times, and 98% reporting improved safety. All evidence →

How much does CAREFUL cost?

Contact us for pricing. CAREFUL is offered as a subscription service. Book a call →

Can I see a demo?

Yes. Watch the ambient voice demo → or book a live demo call →.