How to Reject a Handover

Introduction

When a colleague sends you a handover request for one or more patients, you can reject it if you're unable to take responsibility for those patients. Rejecting a handover removes the request from your list and notifies the sender that you've declined.

Before You Start

• You must have a pending handover in your Received tab
• You can only reject handovers that were sent to you (not handovers sent to other users)
• No special permissions required beyond being a clinical user

Steps

1. From the sidebar, select Handover requests
2. Ensure you're on the Received tab (it shows a badge count if you have pending handovers)
3. Locate the handover request you want to reject in the table
   • You'll see the patient name(s), the sender's name, and their avatar
   • If multiple patients are included, you'll see "PatientName and N more"
4. Click the red Reject button on the right side of the row
   • The button has an X icon and is positioned after the green Accept button
5. The button text changes to "Click again to reject"
   • This is a safety feature to prevent accidental rejections
   • You have 3 seconds to confirm your decision
6. Click the button again to confirm the rejection
   • Both the Accept and Reject buttons will show a loading spinner briefly
7. The handover disappears from your Received list immediately
   • The badge count on the Received tab decrements
   • An audit log entry is created in the patient record showing you rejected the handover

Tips

• Two-click confirmation: The reject button requires two clicks within 3 seconds to prevent accidental rejections. If you don't click again within 3 seconds, the button resets and no action is taken.
• Cannot undo: Once you reject a handover, you cannot undo it. The sender will need to create a new handover request if needed.
• Consider communication: Before rejecting, consider messaging the sender to explain why you're unable to accept, especially if they're waiting for your response.
• Alternative to rejection: If you're temporarily unavailable but will accept later, consider setting yourself Off Duty instead of rejecting, so colleagues know you're not available for handovers.

Related Features

• How to Accept a Handover - Accept responsibility for patients sent to you
• How to Send a Handover - Transfer responsibility to a colleague
• How to Cancel a Handover - Withdraw a handover request you've sent