Introduction

You can update profile details such as name, job title, speciality, contact information, and photo for yourself or (if you're an Administrator) for other organization members. Profile changes help keep your team information accurate and up-to-date.

Before You Start

Permissions:

Any user can edit their own profile
Administrators can edit any organization member's profile
Team Owners can edit team members' profiles

Important Notes:

You cannot edit a profile that has pending phone or email changes
Some fields (like User Role) are only visible to Administrators editing other users
Phone and email changes require verification via SMS or email

Steps to Edit Basic Profile Information

Navigate to the user profile page:
- To edit your own profile: Click your name at the top of the left-hand sidebar
- To edit another user's profile (Admin only): Navigate to My Organisation in the sidebar, select the Members tab, and click on the user's name
Click the kebab menu (⋮) in the top right corner of the profile page
Select Edit from the dropdown menu
The Edit user dialog opens with the following fields:
- First name - Update the user's given name
- Last name - Update the user's surname
- Job title - Enter or update job title
- Speciality - Enter or update clinical speciality
- Contact / Bleep number - Enter the on-duty contact number
- User photo - Click to upload and crop a profile photo
- User role - (Administrators only, when editing others) Select Staff or Administrator
Make your desired changes to any fields
Click the Submit button at the bottom of the dialog
The dialog closes and the profile refreshes with your updated information

Steps to Change Phone/Mobile Number

From the user profile page, click the kebab menu (⋮) in the top right
Select Change Cell/Mobile number (or Add Cell/Mobile number if none exists)
In the Change Cell/Mobile number dialog, enter the new phone number using the country code selector (defaults to GB)
Click Submit
The profile will show "Pending change to [number]" until verified
The user receives an SMS with a verification link
After clicking the verification link, the phone number updates and the "Unverified" status clears

To cancel a pending phone change:

Select Cancel Pending Cell/Mobile Request from the kebab menu
Confirm by clicking Yes in the confirmation dialog

Steps to Change Email Address

From the user profile page, click the kebab menu (⋮) in the top right
Select Change Email (or Add Email if none exists)
In the Change Email dialog, enter the new email address
Click Submit
The profile will show "Pending change to [email]" until verified
The user receives an email with a verification link
After clicking the verification link, the email updates and the "Unverified" status clears

To cancel a pending email change:

Select Cancel Pending Email Request from the kebab menu
Confirm by clicking Yes in the confirmation dialog

Steps to Upload or Change Profile Photo

Open the Edit user dialog (kebab menu → Edit)
In the User photo section, click on the photo area
Select an image file from your device
Use the image cropper to adjust the photo as desired
Confirm the crop
Click Submit to save the profile with the new photo

The submit button is disabled while you're editing the photo, and enables once cropping is complete.

Steps to Change Password

From the user profile page, click the kebab menu (⋮) in the top right
Select Change password
In the password change dialog:
- Enter your current password
- Enter your new password
- Confirm your new password
Click Submit
The dialog closes and your password is updated

Tips

Phone and email masking: For security, phone numbers and email addresses are partially masked with asterisks in the profile view
Pending changes: You cannot make new phone or email changes while a previous change is still pending verification
Profile photo: The submit button is disabled while you're cropping a photo to prevent accidental submission
Contact/Bleep number: This is separate from your mobile number and is used when you're on duty - team members can use it to reach you
Verification reminders: If your phone or email is unverified, you can resend the verification message by selecting Resend Verification Email or Resend Mobile number Verification from the kebab menu

How to Set Your On-Duty Status - Learn how to toggle between on-duty and off-duty
How to Manage Team Members - Team Owners can manage their team membership
How to Change Language Settings - Update your interface language preference

How to Edit a User's Profile Information