Introduction
Chat notifications alert you to new messages in team chat rooms. Currently, CAREFUL does not provide user-level notification settings. Notifications are managed automatically at the team and organisation level by administrators.
Before You Start
- Your organisation must have chat enabled
- Your team must have chat enabled
- Note: Individual users cannot currently configure their own notification preferences
Current Notification Behaviour
Chat notifications in CAREFUL work as follows:
Desktop and Web Users
When using CAREFUL in a web browser on desktop:
- Chat notifications are currently not displayed in the browser interface
- You will see new messages when you open the Chat tab within your team
- There are no browser push notifications or notification badges at this time
Mobile App Users (iOS and Android)
When using the CAREFUL mobile app:
- At first login, the app requests permission to send notifications
- If you allowed notifications, you'll receive push notifications for chat messages even when the app is closed
- If you denied permission, you can enable it later through your device settings
To manage mobile push notifications:
- Open your device's Settings app (not CAREFUL)
- Find and select CAREFUL from your list of apps
- Select Notifications
- Toggle notifications on or off, or adjust notification style, sounds, and badges
Note: This controls all CAREFUL notifications (chat messages and system alerts), not just chat.
Team-Level Chat Settings (Administrators and Team Owners Only)
Administrators and team owners can enable or disable chat for an entire team:
- From the sidebar, select Teams and choose your team
- Click the kebab menu (⋮) in the top-right corner
- Select Update Team Chat Settings
- Toggle Enable Team Chat to Yes or No
- Click Save
Important: When you change this setting, you will be logged out and asked to re-authenticate.
When chat is disabled for a team, the Chat tab will not appear and members will not receive chat notifications from that team.
What You Can Do Now
While waiting for user-level notification preferences, you can:
- Check the Chat tab regularly for new messages in your teams
- Use mobile notifications if you're on the CAREFUL app (manage via device settings)
- Contact your administrator if you need chat enabled or disabled for your team
- Set yourself to "Off Duty" when you don't want to be contacted (though this affects handovers, not just chat)
Tips
- Desktop users cannot currently receive browser notifications -- you must open the Chat tab to check for new messages
- Mobile notifications are all-or-nothing -- you cannot currently control chat notifications separately from other CAREFUL notifications
- If you're an administrator or team owner, disabling team chat will remove the Chat tab for all team members