Verifying Your Invitation

When an administrator invites you to join CAREFUL, you'll receive an email or text message with a secure invitation link. This link allows you to create your account by setting a password and accepting the terms of use. Once verified, you can log in and begin using CAREFUL to coordinate patient care.

• Check your email inbox and text messages for the invitation from CAREFUL
• The invitation link is valid for 24 hours from when it was sent
• You'll need to create a password that is at least 10 characters long
• Make sure you have time to read the Careful End User Licence Agreement

No special permissions are required – this process is for new users creating their account.

1. Open the invitation email or text message sent by your organisation administrator
2. Click (or tap on mobile) the verification link in the message
3. Wait whilst the system validates your invitation token – you'll see a loading spinner briefly
4. Once validated, you'll see the "Create account" page with your organisation's region name displayed
5. In the Password field, enter your chosen password (minimum 10 characters)
6. In the Confirm password field, re-enter the same password
   • If the passwords don't match, you'll see a red message: "Passwords must match"
   • The Create account button will remain disabled until the passwords match
7. Read the two security warnings carefully:
   • WARNING 1 explains your legal responsibility to maintain patient confidentiality
   • WARNING 2 explains that your activity in CAREFUL is automatically logged and may be audited
8. Click the link in the legal notice to read the full Careful End User Licence Agreement (opens in a new window)
9. Tick the checkbox labelled "I agree to the terms of use and acknowledge these warnings"
   • The Create account button remains disabled until you tick this box
10. Click the Create account button
11. You'll be redirected to the "Sign up Successful!" page, which displays:
    • Information about downloading the CAREFUL mobile app
    • Links to the Apple App Store and Google Play
    • A countdown showing you'll be redirected to the login page in 10 seconds
12. Either wait for the automatic redirect or click "Click here to Login" to go to the login page immediately
13. On the login page, enter your email address and the password you just created
14. Click Sign In to access CAREFUL

If your invitation link has expired or been used already, you'll see a page titled "Expired link" with one of these options:

If the link is invalid:

• You'll see: "Your invitation link has expired or has been already used. Please click here to request a new one."
• Click the link to go to the password reset page
• Contact your organisation administrator if you need a fresh invitation

If the link has recently expired:

• You'll see: "Your invitation link has expired or has been already used"
• Click the "Click here to resend a new link." button
• A new invitation will be sent to your email and mobile number
• You'll be redirected to the login page
• Check your email/texts for the new invitation link and repeat the verification process

• Invitation links expire after 24 hours for security reasons – verify your account promptly when you receive the invitation
• Choose a strong password you'll remember, as you'll need it each time you log in to CAREFUL
• If you don't receive the invitation email, check your spam/junk folder
• Keep your password secure and don't share it with colleagues
• The system validates your password strength automatically – you'll know immediately if it's too short
• If you're having trouble, contact your organisation administrator to resend the invitation
• The password requirements are: minimum 10 characters (no maximum length or complexity rules)
• Once you've created your account, your administrator can set your duty status and assign you to teams