How to change a user’s phone number

A user can change their own mobile number but only a Team Owner or Administrator can change another user’s cell/mobile number

A user’s cell/mobile number is the number they use in order to login to the system. Changing this phone number changes their login credentials.

To preserve security, this means that the user will need to click on a link sent to their phone number as an SMS, in order to validate their identity.

The phone number will NOT be changed until the confirmation link has been clicked.

There are three ways to change a phone number:

  1. Changing your own phone number

Navigate to your user profile by clicking on your name at the top of the left hand menu.

Select “Change Cell/Mobile number” from the context menu

Enter the new number into the dialogue box and click “Submit”

  1. Change a team-member’s phone number

If you are a team owner, you can change the phone number of a team member. 

  • Navigate to the team view
  • Find the team member in the list
  • Locate the context menu for that team member
  • (Note that this context menu is associated with the team member and is not at the top of the page. It is on the line for the team member)
  • Select “Change Cell/Mobile number” from that context menu
  • Enter the new number into the dialogue box and click “Submit”
  1. Change an organisation member’s phone number

If you are an administrator, you can change the phone number of any member of the organisation. 

Navigate to My organisation in the left hand menu

Select the Members tab

Find the team member in the list

Locate the context menu for that team member

(Note that this context menu is associated with the team member and is not at the top of the page. It is on the line for the team member)

Select “Change Cell/Mobile number” from that context menu

Enter the new number into the dialogue box and click “Submit”

The user’s number is now ‘Pending Change’

Until the user confirms the change of number, the number will not change.

In all lists, the users’s number will be listed as “pending change”

The user must confirm their change of number

The system sends the new number as an SMS message as below

The user must click on this message in order to change the number.

When this is completed, the user can now login using the new number. They will be logged out of any sessions and will need to login.
Changing the phone number does not change the password for the user.