Accessibility

Accessibility statement for CAREFUL.ONLINE

V 1.0 – 14 December 2021

This statement applies to www.careful.online, our marketing site as well as https://app.careful.online, our clinician-focused webapp and associated native apps (iOS and Android).

These services are run by Careful Systems Limited, UK.

Our ambition is that all users with access to the internet, whatever their level of disability, should be able to use both our apps and our website. However, severe physical or mental disability is unusual in clinicians, given the nature of the jobs that they do. Accessibility of our clinician-facing apps is therefore aimed at improving their availability and useability to those with partial sightedness or with partial restrictions of movement. Sound does not play an important part in delivering the scope of our applications and so we have made no adaptations for those with hearing impairments. For this, we rely on accessibility modifications available within the devices of the users. None of our apps are intended to be used by patients and therefore they are not adapted to those users who may have the most severe physical disabilities such as severe restrictions of movement or severe visual impairment.
As a user, this means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use closed captioning (subtitles) on our videos
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us at:

  • accessibility@careful.online
  • +44 800 955 2273

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, use the contact details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Careful Systems Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website (www.careful.online) is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
This webapp (app.careful.online) is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, because:

  1. the keyboard accessibility criteria are not met. This is because the front-end CSS used in the construction of the web pages requires updating to make the highlighting of fields and buttons more obvious. It works, functionally, but is not as easily visible as we would like. We are actively working on this, and this problem will be fixed in our next major release, planned for June 2022.
  2. Images and documents uploaded by other users do not have a text alternative text, so people using a screen reader may not be able access the information. This problem will be fixed in our next major release, planned for June 2022.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Preparation of this accessibility statement

This statement was prepared on 14 December 2021. It was last reviewed on 24 March 2022.
This website was last tested on 5 December 2021. The test was carried out internally. After we have fixed the problems with non-accessible content, we will commission an external accessibility test report.

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